Warranty

One Year Warranty

At IT STAR we understand that peace of mind is priceless, so we don’t put a price on it. When buying any refurbished or second-hand electronic device with us we inform you prior of any scratches, damages or technical defaults. Also, you get a warranty that covers your device for a full year. Our warranty covers any manufacturing or technical faults that may occur with your device. We run all our devices through quality check testing as much as we can to ensure that you are getting a fully functioning device.

Things to note:

  • Faulty devices must be returned within 14 days of purchase for an exchange.
    Accidental/liquid damage voids all warranty.
  • We will either choose to repair the product in-house or replace as necessary. Your return will be given high priority, with most repairs and replacements being completed in approx. 1-3 working days.
  • You’re responsible for return postage charges.
  • Refurbished devices come with 12 months warranty from the date of purchase (receipt mandatory as a proof). This does not cover physical/liquid damage.
  • For refurbished/second hand -phones, tablets, desktops and laptops battery minimum usage of 1 hour. Below 1 hour we can replace battery with no cost provided no liquid/physical damage
  • Any repair carried out by the third party voids the warranty.

Premium Electronics Repair Services

We take pride in always being one step ahead of the competition and offering the lowest prices. Our techs can help fix your device without breaking the bank or waiting a long time.