FAQ

All repairs and services from us come with a 180-day warranty. The warranty covers attempted further repair and in the worst cases, escalation to 3rd level repair. Our Repair Warranty does not cover physical damage or Liquid Damage that has been done to the device.

If it’s been less than 6 months and your device hasn’t suffered any liquid or physical damage, then your device is under warranty.

Yes, without a receipt we cannot verify your repair or grant you a repair under warranty.

It is recommended. We need the passcode in order to test your phone after the repair. If you do not wish to provide your passcode, certain phone functions won’t be tested such us camera, Wi-Fi, and Bluetooth, and therefore can’t be verified by us to work.

We repair all smartphones available in the market including Apple, HTC, Samsung, Motorola, Blackberry, Nokia and Huawei smartphones.

Do not turn on your device. It’s best if you bring it the next day or even the same day, as we will have a better chance of repairing it.

Of course, if you can’t make it to one of our locations, try to dry it out, then bring or mail your device to one of our locations.

Don’t put it in a bag of rice, you’ll only ruin the rice.

Yes, at Xpressfix we can remove viruses and set up security measures to prevent you getting them again, most of the time without having to wipe your machine.

We can reinstall the newest version of Windows 10 and update your Office suite. This usually has the effect of speeding up your computer.

No, if you let us know that you need your data we will do everything in our power to keep it safe for you.

Water damage repairs generally take between 48 and 72 hours to complete depending on the level of damage. This estimate can vary, however, depending on the extent of the damage to the logic board and other components.

Yes, any non responsiveness your phone is suffering due to a drop will be corrected with the Glass & Digitizer repair, as the Digitizer that is being replaced is the part responsible for all touch functionality. Check out our glass replacement article to learn more about broken glass and the repair process.

If the actual screen of the phone is bleeding, white, or has any dead pixels then you’re going to need to select the LCD & Glass option as the LCD has suffered irreversible damage. Still not sure? Send a picture of the current condition of the phone while it is powered on to support@xpressfix.ie and we will do our best to diagnose it.

We repair all Computers available in the market including Apple, HP, Samsung, Dell, Lenovo and Asus.

Yes, we can attempt to remove data from any old hard drives or computers you bring to us.

We only need your device, do not include accessories, the original packaging as this will only increase the shipping cost. Any other information we need will be provided from the mail-in form.

It is recommended. We need the passcode in order to test your phone after the repair. If you do not wish to provide your passcode, certain phone functions won’t be tested such us camera, Wi-Fi, and Bluetooth, and therefore can’t be verified by us to work.

Yes, tell us if you want your Hard Drive back after a removal or replacement and we’ll be able to give you it back. Otherwise due to GDPR to protect your data we’ll have to destroy the hard drive.

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